First Supply

  • HVAC Customer Service Representative

    Location US-WI-Oak Creek
    Posted Date 3 months ago(1/3/2019 8:54 AM)
    Job ID
    Regular Full-Time
    # Positions
    Customer Service
  • Overview

    First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 28 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $60 million in inventory and over $275 million in annual sales. 


    First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!


    The Customer Service Representative provides generalized customer help and order entry over the phone and at the office.  They interact with the logistics staff as necessary to help the customer.


    Essential Job Functions

    • Promptly answer telephone calls in a professional manner from customers placing an order or requesting general information on products or services
    • Resolve customer complaints by performing activities such as exchanging merchandise or adjusting bills, or refer the call to the individual who can resolve the complaint
    • Provide accurate information regarding availability of in-stock items
    • Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc and provide to customers
    • Accurately enter sales orders from customers into the business system
    • Identify trends in customer satisfaction or dissatisfaction
    • Attend sales and product review meetings
    • Keep records as required
    • Stay abreast of product developments, changes in local codes and consumer preferences
    • Other duties/responsibilities as assigned by the General and/or Department Manager


    • One year experience in related trade field
    • Generalized product knowledge
    • Computer knowledge and skills with the ability to learn First Supply LLC’s business system
    • Ability to interact effectively with customers by telephone


    First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.


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