First Supply

  • Customer Service Consultant

    Location US-WI-La Crosse
    Posted Date 1 month ago(11/12/2018 12:40 PM)
    Job ID
    2018-2724
    Type
    Regular Full-Time
    # Positions
    1
    Category
    Customer Service
  • Overview

    First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 28 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $60 million in inventory and over $275 million in annual sales. 

     

    First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!

     

    The Customer Service Consultant interacts with customers to provide information and service in response to general plumbing and/or HVAC related inquires about product application and trouble shooting.  The work requires substantial knowledge of items sold and use of products.

    Responsibilities

    • Promply answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
    • Quickly and effectively find creative ways to meet customer’s needs
    • Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
    • Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
    • Recommend products and provide service to customers, based on customer’s specific needs
    • Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
    • Meet with customers when necessary to demonstrate and explain features of products; and instruct customers in use of products
    • Prepare and present quotations to meet needs of customer
    • Accurately enter sales orders from customers onto the business system
    • For all orders ensure that product is shipped in a timeframe to meet the customer’s needs
    • Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
    • Identify and develop profitable new sales opportunities
    • Contact potential customers as directed by either visiting their establishments or calling them, so as to evaluate their needs, and promote sale of products and services
    • Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
    • Identify trends in customer satisfaction or dissatisfaction and make recommendations
    • Identify and make recommendations for change for any unusual or repetitive technical service related problems with products
    • Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
    • Attend sales and product review meetings
    • Attend training programs as required
    • Keep records as required
    • Other duties as assigned by the General or Department Manager

    Qualifications

    • Three years of related experience or equivalent training in trade fields
    • Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)
    • Computer knowledge and skills with the ability to learn First Supply LLC’s business system
    • Ability to assess customer needs and provide customer satisfaction
    • Ability to communicate information and ideas effectively with customers by telephone and in person
    • Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

     

    First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.

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