First Supply

  • Return Goods Specialist

    Location US-MN-Minneapolis/St. Paul
    Posted Date 3 weeks ago(6/28/2018 8:33 AM)
    Job ID
    Regular Full-Time
    # Positions
    Warehouse (Shipping & Receiving)
  • Overview

    First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 600 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $50 million in inventory and over $250 million in annual sales.


    • Contact manufacturers for authorization to return non-stock items
    • Contact manufacturers for authorization to return overstock items
    • Assist the purchasing and receiving departments when issues arise from corporate accounts payable personnel
    • Use computer reports to identify dead and/or surplus inventory for possible vendor retur
    • Assist the other returns department personnel to identify and dispose of dead and/or surplus inventory through vendor returns
    • File defective goods claims with reps or manufacturers as required
    • Instruct warehouse personnel when and where to return defective or non-stock items
    • Keep close watch on returned goods in the warehouse that have not yet been processed, so as to maintain control of both the material and the paperwork
    • Follow-up with vendors or reps on return goods authorizations or credits not received on a timely a timely basis
    • Process customer returns ensuring return reasons and restocking fees are correct in a timely fashion
    • Segregate inbound material into stock merchandise or return to vendor
    • Keep the filing of the paperwork from the receiving department (packing lists) and purchase order copies
    • Maintain the return goods area in a orderly fashion
    • Other duties/responsibilities as assigned by the Office and/or General Manager


    • Prior return goods and invoicing experience desirable
    • Computer knowledge and skills, especially as it relates to inventory, and the ability to learn First Supply LLC’s business system
    • Good organizational and communication skills
    • Ability to read, speak, understand and write English
    • Ability to add, subtract, multiply and divide all units of measure
    Physical Requirements
    • Strenuousness Rating: Medium duty
    • Frequent standing, walking, sitting, reaching and handling
    • Frequent/constant use of keyboard
    • Frequent talking and hearing
    • Constant use of near vision
    Job Location and Exposures
    • Activities occur mainly inside where there is exposure to moving vehicles
    • Occasional exposure to adverse weather conditions
    Equipment Used
    • Computer, keyboard and mouse
    • Copy machine
    • Fax machine
    • Telephone
    First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.


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