First Supply

Kohler Signature Store Assistant Manager

US-MI-Birmingham
1 month ago
Job ID
2017-2380
Type
Regular Full-Time
# Positions
1
Category
Kohler Store

Overview

With a strong, long-lasting history of bringing products to homeowners and the trade through trusted distributors, Kohler heightened its accessibility with the opening of the first KOHLER Signature Store in Edina, Minnesota. Solely owned and operated by plumbing distributor First Supply, this kitchen and bath showroom provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, take advantage of expert consultation services and step into fully designed suites featuring products exclusively from the Kohler brands.

 

Keeping a Kohler Signature Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share both the Kohler Brand vision with employees and customers alike.

 

Specific responsibilities include:  Business Development (60%), Store Operations (20%) and Team Development (20%).

Responsibilities

Business Development                                                                                      50% of Time

 

Achieve

  • Sales, Service, and Marketing Goals and Objectives outlined in the Winnable Game and overall BDP (Business Development Plan).
  • Partner and aid the Store Manager in the development of monthly and annual Team Goals.
  • Maintain a strong knowledge of local market opportunities and development of a proactive and effective customer development strategy to drive new customer acquisition.
  • Partner and aid the Store Manager with in store Consumer, Trade, and Community events, along with all forms of Media and Marketing.

 

Maintain

  • “Best in Class” customer service, providing a gracious and Branded experience to all customers.
  • The execution of client development strategies, ensuring consistent collection and updating of client information in our CRM data base Constant Contact.
  • A strong and consistent team atmosphere by assisting colleagues’ customers in their absence
  • The Sales Reporting Process: including daily, weekly, and monthly review of results with the Sales team and Store Manger
  • Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes, customer follow up,

 

Store Operations                                                                                                          20% of time

 

Achieve

  • A satisfactory score or 3 or better annually on the Continued Improvement Checklists; CIC’s are conducted Quarterly in partnership with the Store Manager.
  • A satisfactory score on all internal audits conducted bi-annually, and complete an annual Cycle Count of all displays, and on hand inventory, by year end, in partnership with Store Manager.

Maintain

  • Standards for all creative products in store that includes literature, signage, price tags, and general overall décor.
  • Customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork, with high level of urgency.
  • Ongoing feedback to the Store Manager on all suggested ideas for store improvement, product development, and client services, internal and external.
  • Operational efficiencies, assisting the Store Manager in all reporting processes, daily weekly, monthly, and annual reports.
  • Ensure Office support structure is maintained, including supplies and equipment are ordered in timely manner, and all equipment is repaired and fully functioning.

 

 

 

Team Development                                                                                                    30% of time

 

Achieve

  • Manage Store and Individual Sales results in partnership with Store Manager.
  • Build and maintain a strong network of talent within the industry and amongst like industry professionals.
  • Maintain a “Best in Class” Customer experience, for all internal and external customers.
  • Be the Kohler Signature Store “Brand Ambassador”, leading by example, and setting the stage for superior sales and service results.

 

Maintain

 

  • Monthly, bi-annual, and annual performance review meetings with designated members of sales team, in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
  • Monthly one on one meeting with Store Manager, reviewing staff performance results, developing strategies and individual development plans, to ensure performance metrics are meet and or exceeded.
  • Partner with the Store Manager on the new hire on-boarding experience for all sales and support team members
  • Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each sales team member.
  • Interactive discussions and role playing with all sales team members, providing the opportunity to practice and solidify new and refreshed skills.
  • Participation in Monthly / Quarterly Team Meetings. Point of discussion to be designated by Store Manager.
  • Sales and Product Training: schedule weekly and monthly Vendor and Manufacture trainings for all products provided at the Kohler Signature Store.

Qualifications

  • You have demonstrated leadership ability with at least three to five years of experience in a customer-facing sales management setting.
  • Cross-industry experience is welcome — a retail background is not necessary.
  • You will demonstrate an “Owner” Perspective, and have a passion for learning about First Supply LLC and Kohler Co. Branded Kohler Signature Stores, and all related products.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
  • You will need to be proficient in Excel, Power Point, Microsoft, and POS systems.
  • You must pass a drug test with a negative result on employment offer; drug and alcohol testing will be conducted as part of a random program, reasonable suspicion, and after some accidents thereafter.
  • You will need the ability to be bonded as defined by First Supply’s fidelity bond insurance carrier.
  • The position has a light strenuous rating and requires frequent talking, hearing and constant use of near vision.

First Supply LLC is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.

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