First Supply

Kohler Signature Store District Sales & Operations Manager

US-Multiple Locations
2 months ago
Job ID
Regular Full-Time
# Positions


With a strong, long-lasting history of bringing products to homeowners and the trade through trusted distributors, Kohler heightened its accessibility with the opening of the first KOHLER Signature Store in Edina, Minnesota. Solely owned and operated by plumbing distributor First Supply, this kitchen and bath showroom provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, take advantage of expert consultation services and step into fully designed suites featuring products exclusively from the Kohler brands.


The Kohler Signature Store District Sales & Operations Manager will drive profitable sales results through the development of high performance selling and design store teams within the district.  Achieve Kohler Signature Store sales, gross margin and store development goals while delivering a customer experience worthy of the Kohler Brand.


  • Drive sales and gross profit results by creating an environment of exceptional selling, innovative design and a quality brand experience in all locations.
  • Establish clear performance expectations with goals and objectives for all measureable results, including but not limited to; Store and individual sales, gross profit, average transaction size, sales team productivity, Client relationships, scheduling and staffing, wages and expense management.
  • Regularly analyze and reforecast; district, store, and individual sales results to ensure maximization of sales, gross margin and overall profitability goals. Develop appropriate action plans to maximize opportunities and course correct as necessary.
  • Provide recognition and coaching to your teams that reinforce positive behaviors and results, and hold team accountable for unacceptable results
  • Travel to stores regularly to coach Kohler Signature Store selling and sales leadership behaviors to both in store and outside sales teams.
  • Drive a continuous improvement culture where all selling programs and processes, in store experiences and operations are evaluated and upgraded to meet the ever changing customer and business needs.
  • Recruit, attract, develop, retain and inspire a selling focused, result driven district team utilizing the Kohler Signature Store/First Supply company tools and resources.
  • Build appropriate succession plan for all store positions, which would include both internal and external talent bench strength.
  • Be a visible and impactful leader in the industry.
  • Train all store managers and teams on the company’s expected standard operating policies and procedures.
  •  Complete all necessary and appropriate store checklists and audits to ensure compliance to all Kohler Signature Store Standard Operating procedures, Human Resource policies and performance management processes.
  • Ensure stores maintain high quality, inspirational, spotless and current product and display presentations throughout the store
  • Develop and daily manage the annual operating sales and expense budget for the all of the stores in the district
  • Assist Kitchen & Bath Store Marketing team with marketing functions for store to include all forms of advertising media and special events Coordinate special events sponsored by store
  • Work with outside vendors to coordinate product presentation, associate training, and marketing events
  • Be active in local community and business related organizations representing the Kohler Signature Store Brand.
  • Develop and deliver and direct all store education programs and strategies such as talent development, business acumen, selling and service, product presentation and product knowledge, loss prevention and standard operating polices to all store teams.
  • Work in close partnership with all corporate teams as needed to maximize business opportunities
  • Manage and Coordinate special internal events as needed
  • Other duties/responsibilities as assigned and as necessary to run the business


  • You have demonstrated leadership ability with at least 5-10 years of experience in a customer-facing sales management setting.
  • Bachelor or associate degree required; advanced degree preferred
  • Excellent leadership, communication, negotiation, decision making and planning and organizational skills
  • Proven track record of successful sales, profit and talent development
  • Cross-industry experience is welcome
  • Business and financial acumen including previous budgetary responsibility and P&L responsibility
  • You will demonstrate an “Owner” Perspective, and have a passion for learning about First Supply LLC and Kohler Co. Branded Kohler Signature Stores, and all related products.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
  • Satisfactory score on Caliper Assessment
  • Ability to lift up to 25 lbs, and spend a significant time standing and walking
  • Ability to travel extensively without restriction to meet the demands of the business
  • You will need the ability to be bonded as defined by First Supply’s fidelity bond insurance carrier.

First Supply LLC is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.


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